Givvy

Category
#UXdesign
Client
Case Study
Year
2021

Overview

Our team was commissioned to design a solution within a problem space of our choosing. For future brand integration, we were to select a potential company that would align with our mission. Delving into the space of gift giving, our UX team set out to find how we might facilitate meaningful connections by expanding the definition of gifts beyond product based items. At the conclusion, we pitched our proposal to internal stakeholders. A one stop shop that enables you to gift unique local items, experiences and services. Discover and plan for everyone in your circle with personal information and reminders.

No items found.

UX Research

Artifacts
Method #1

Topic Map

#1

Our team employed the diagramming process to explore the topic of health. Concepts within a broad subject matter branch off and diverge into further segmented categories. Once the brainstorming was visualized the team agreed on areas of focus.
Method #2

User Interviews

#2

A series of screener surveys first helped us narrow down recruits for interviews. Our team then interviewed 6 people from varying backgrounds and age ranges of 20-60+ years. Although they came from different walks of life many of them expressed similar attitudes when it came to their health and fitness.
Method #3

Affinity Mapping

#3

Leveraging the process called affinity mapping we began to synthesize the data gathered from interviews. Each data point is a user action, behavior and even emotion. Once recorded, our UX team began forming similar groupings. This allowed us to find relationships and insights.

UI Design

Researching gift giving and receiving.... change description

Type #1

Print Media & Photo Editing

#1

From mood boards to patient forms, I have experience with a wide range of a company’s external facing print media. Tweaking a photo is often necessary to make sure we have the perfect image!
Type #2

Digital Presentations

#2

Thoughtful digital presentations are always needed. Whether presenting a fashion line’s latest collection to buyers or detailing the product development process to stakeholders it should always be visually pleasing.
Type #3

Responsive Desktop & Mobile

#3

These days an online presence is key to any business, big or small. With good UI Design, a company can make sure it has a clean, modern interface where customers can go.

UX Research

Artifacts
Method #1

Market Analysis

#1

A Competitive feature analysis chart determined what other businesses in the same market space are offering users. A Comparative feature analysis mapped out businesses that use the same model but are different in scope. With these visuals our team prioritized what to include in our product.
Method #2

User Interviews

#2

Our team conducted 7 interviews about gift giving and receiving. This included the user’s experience as well as their pain points during searching, planning and executing. The purpose of the interviews was to gather data and understand the user’s mental model while looking for presents for their loved ones.
Method #3

Affinity Mapping

#3

Leveraging the process called affinity mapping we began to synthesize the data gathered from interviews. Each data point is a user action, behavior and even emotion. Once recorded, our UX team began forming similar groupings. This allowed us to find relationships and insights.

UX Research

Artifacts
Method #1

Market Analysis

#1

A Competitive feature analysis chart determined what other businesses in the same market space are offering users. A Comparative feature analysis mapped out businesses that use the same model but are different in scope. With these visuals our team prioritized what to include in our product.
Method #2

User Interviews

#2

We interviewed physicians and front desk personnel working in a clinical setting. Additionally, we interviewed scribes and managers that would be providing the service of notetaking from the back end. With the physician as our key client user, it was crucial to understand the flow through of a patient visit and the details of notetaking, EMR’s and patient interactions.
Method #3

Affinity Mapping

#3

Leveraging the process called affinity mapping we began to synthesize the data gathered from interviews. Each data point is a user action, behavior and even emotion. Once recorded, our UX team began forming similar groupings. This allowed us to find relationships and insights.

UX Research

Artifacts
Method #1

Heuristics

#1

Our team determined the usability of the existing Artivore site through a series of 10 recognized evaluators. By auditing the interface we had gleaned opportunities for redesign. There were huge challenges, minor fixes and components that worked well.
Method #2

Competitive Matrix

#2

Evaluating Artivore's place in the market. This grid illustrates how businesses relate on a scale of content access, from paid to free access. It also gauges to what degree they offer food and event related content.
Method #3

Affinity Mapping

#3

Leveraging the process called affinity mapping we began to synthesize the data gathered from interviews. Each data point is a user action, behavior and even emotion. Once recorded, our UX team began forming similar groupings. This allowed us to find relationships and insights.
I can never find the perfect meaningful gift in time

Persona

Meet Victoria! She has a large inner circle and cares deeply about her loved ones. It takes her a lot of time and energy to find just the right gift.

Goals

-To give thoughtful, unique local handcrafted items

-Spend quality time and gift experiences she can join

-Give acts of service/gifts not just on special occasions

Needs

-Businesses or platforms where she can find affordable local items

-Needs reminders for her inner circle of gift giving

-To include personalized handwritten notes/artwork with her gifts

Frustrations

-Cannot afford the handmade gifts she wants to buy

-Feels awkward telling people what she wants for a gift

-Finding a gift that is useful and of value to her friends and family

Software Engineer

33 years old

New York City, NY

User Journey

Join Victoria on her journey. Her old classmate, Maya, is moving to New York City. She decides to find her a gift to welcome her to the city.

Brainstorm

  • Her classmate's social media is not updated
  • No idea what to gift

Search

  • Has to search through many sites
  • Inspired by looking at several options

Discover

  • Original gift idea is out of budget
  • Finds a book in her budget but unsure if her friend already owns it

Gift

  • Uncertain of arrival time
  • Gifts her friend an experience along with an item
User Journey

Join Victoria on her journey. Her old classmate, Maya, is moving to New York City. She decides to find her a gift to welcome her to the city.

Brainstorm

  • Her classmate's social media is not updated
  • No idea what to gift

Search

  • Has to search through many sites
  • Inspired by looking at several options

Discover

  • Original gift idea is out of budget
  • Finds a book in her budget but unsure if her friend already owns it

Gift

  • Uncertain of arrival time
  • Gifts her friend an experience along with an item
User Journey

Join Victoria on her journey. Her old classmate, Maya, is moving to New York City. She decides to find her a gift to welcome her to the city.

Brainstorm

  • Her classmate's social media is not updated
  • No idea what to gift

Search

  • Has to search through many sites
  • Inspired by looking at several options

Discover

  • Original gift idea is out of budget
  • Finds a book in her budget but unsure if her friend already owns it

Gift

  • Uncertain of arrival time
  • Gifts her friend an experience along with an item
User Journey

Join Victoria on her journey. Her old classmate, Maya, is moving to New York City. She decides to find her a gift to welcome her to the city.

Brainstorm

  • Her classmate's social media is not updated
  • No idea what to gift

Search

  • Has to search through many sites
  • Inspired by looking at several options

Discover

  • Original gift idea is out of budget
  • Finds a book in her budget but unsure if her friend already owns it

Gift

  • Uncertain of arrival time
  • Gifts her friend an experience along with an item
User Journey

Join Victoria on her journey. Her old classmate, Maya, is moving to New York City. She decides to find her a gift to welcome her to the city.

Brainstorm

  • Her classmate's social media is not updated
  • No idea what to gift

Search

  • Has to search through many sites
  • Inspired by looking at several options

Discover

  • Original gift idea is out of budget
  • Finds a book in her budget but unsure if her friend already owns it

Gift

  • Uncertain of arrival time
  • Gifts her friend an experience along with an item
How might we create a space where gift-givers and their personal network can communicate information to curate gifts beyond just products?
Revised Problem Statement
How might we create a space where gift-givers and their personal network can communicate information to curate gifts beyond just products?
Revised Problem Statement
UX Design and Development
Generative user research forms the basis of our design. Iterative agile development based on user feedback ultimately creates the best product.
Artifacts
1
Insights to Features

Our user research led the team to key takeaways. These formed the purpose and reasoning behind the features we would design into our product.

2
Moscow Map

A four quadrant system that prioritizes features for project management and development strategy. Creating the grid are two axes ranging from features that are low to high effort and either essential or nice to have.

3
Design Studio

Putting pen to paper we generated, combined and edited in rounds. Timed sketch and feedback sessions allowed our team of designers to quickly output low fidelity drawings.

4
User Testing

User testing is the basis of Agile product development. Designers successively build and iterate a better product in sprints with real user feedback.

UX Design and Development
Generative user research forms the basis of our design. Iterative agile development based on user feedback ultimately creates the best product.
Artifacts
1
Insights to Features

Our user research led the team to key takeaways. These formed the purpose and reasoning behind the features we would design into our product.

2
Brand Alliance

Our team was sure to establish product principles we wanted to uphold during development. Similarly we researched other brands in order to form partnerships that potentially aligned with our business goals.

3
User Testing

User testing is the basis of Agile product development. Designers successively build and iterate a better product in sprints with real user feedback.

4
Key Performance Indicators (KPI)

The Google HEART framework is used to help focus on specific aspects of user experience we want to monitor. By identifying concrete goals and user experience metrics our potential partners and investors have a way to gauge performance as time progresses.

UX Design and Development
Generative user research forms the basis of our design. Iterative agile development based on user feedback ultimately creates the best product.
Artifacts
1
Moscow Map

A four quadrant system that prioritizes features for project management and development strategy. Creating the grid are two axes ranging from features that are low to high effort and either essential or nice to have.

2
Task Flows

Flow charts illustrate the progression of a task and the multiple paths a user travels through. A yes or a no branches off towards the next step in these graphic diagrams.

3
User Testing

User testing is the basis of Agile product development. Designers successively build and iterate a better product in sprints with real user feedback.

4
Site Development Architecture

A site map presents the hierarchical organization of information on a platform. The information architecture allowed us to segment the redesign and attack it in stages.

UX Design and Development
Generative user research forms the basis of our design. Iterative agile development based on user feedback ultimately creates the best product.
Artifacts
1
Insights to Features

Our research led the team to key takeaways. These formed the purpose and reasoning behind the features we would design into our product.

2
Task Flows

User workflow charts detail the progression of each type of user. Associated MVP feature sets illustrate the flow of service through the product’s channels.

3
User Testing

User testing is the basis of Agile product development. Designers successively build and iterate a better product in sprints with real user feedback.

4
Implementation Plan

Being an MVP, our team tailored the workflow and product functionality to suit the needs of our first kick-off client.

Prototypes

High-Fidelity Web Application

High-Fidelity Windows Desktop

Prototypes

Prototypes

High-Fidelity Mobile

High-Fidelity Desktop

Prototypes

High-Fidelity Desktop

Prototypes

High-Fidelity Desktop

High-Fidelity Mobile

Recommended Next Steps

Providing more food related icons or imagery in meal sharing section could help boast the usability score even further.

Taking a look at our last usability test a more appropriate "fitness" icon would be in order. To ease screen transitions, the total body section needs an icon that cannot be confused as a profile account.

Flushing out the trending section to expand the user's community circle.

We look forward to providing further ways to motivate users in the fitness area. With more development time we would help users find common workouts appropriate to their circle's varying health goals and conditions.

Having goal success metrics specific to health conditions would require extensively building out user input forms.

Run further usability testing on high-fidelity prototype to make sure its ready for launch.

Once launched, performance metrics will provide the information we need to go into developing the next iteration of the site.

As more people engage with the platform, the functionality of the site will be refined in order to give more tailored content for users.

Incorporate shipping company API's so users of the site can more easily track their orders.

Consider database integration of our recommended local stores for users.

Before Launch

Continue conducting usability tests. This would include desktop v2, the mobile version and Food for Thought section. Include questions to test for post-processing.

Implementation

Implement features and changes right away through CMS platform. Implement redesign without CMS limitations going into further high-fidelity versions.

After Launch

Continue surveying active user base habits. Provide more incentives by partnering with art and eatery brands to increase engagement and bring in new users. Consider cross-platform integration for previewing itineraries and post-processing.

Reconfigure audio capture with development team to use smaller file format. Current WAV files are huge and causing disruptions in the interface and overall computer system.

Make sure audio capture hardware is of optimal quality and at appropriate distance and positioning. Patient and physician’s voice must be recorded in entirety for scribe to begin service.

Immediately implement on-site user testing with kick-off client. Real time user feedback is invaluable to get MVP interface ironed out.

Continue market research to ensure Virtual Scribe Services is competitive in its offerings against other rival products. Synthesize research to develop features in upcoming third agile sprint.

Begin second agile sprint and develop productivity and trust building product features. These will nurture the key intimate relationship between physician and scribe.